Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at info@buybaccarat.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to info@buybaccarat.com

Estimated Delivery Times

USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at info@buybaccarat.com and we'll sort this out.

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.

First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at Info@buybaccarat.com and we'll update your details.

You can change or cancel your order within 2 hours after purchase.

After that, your order is already being prepared and can no longer be modified.

If you're not happy with your purchase, please contact our customer support at info@buybaccarat.com.

We offer easy returns and exchanges to ensure you have a positive experience with Baccarat.

We aim to process your refund within 14 business days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 business days, we recommend contacting your bank directly.